Refund policy

Return & Refund Policy

We want you to feel confident in your LEGADO purchase. Eligible merchandise may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, boots must be unworn, unused, and in their original condition, with all original tags and packaging.

Because our boots feature leather outsoles and natural materials, we recommend trying them on indoors on a clean, soft surface. Boots showing signs of wear, marked or scuffed outsoles, damage, or alteration may not be eligible for return.

Starting a Return

Please contact LEGADO before sending a return. We will provide return instructions and, when applicable, a return shipping label.

Returns sent without first contacting LEGADO may experience delays in processing.

Return Shipping

For standard returns, a $9 return shipping fee will be deducted from the refund.

Original shipping charges, if any, are non-refundable unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us promptly. LEGADO will cover the return shipping cost for confirmed damaged, defective, or incorrect items.

Size Exchanges

We offer one complimentary size exchange per order within 30 days of delivery, subject to product and size availability.

The boots being exchanged must meet the same eligibility requirements as a return: unworn, unused, in their original condition, and with all original tags and packaging.

If the requested replacement size is unavailable, we will work with you on the available options.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original form of payment. Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Questions

For assistance with a return, exchange, or an issue with your order, please contact LEGADO through our Contact Us page.